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tag: User needs

Blog Post
October 11, 2017

Leveraging Qualitative Research in the User-Centered Library

Boldly proclaiming that “the Library’s starting point will be from the perspective of users and audiences,” Trinity College Dublin Library’s strategic plan focuses on fostering user-centered approaches to service.  The plan recognizes that an evidence-based approach to understanding patrons’ needs through research is essential to effective service innovation. The library is also committed to promoting a user-centered library culture throughout the library. In support of these strategic goals, I recently delivered a workshop on qualitative research methods for those…