Nicole Betancourt is a survey and research operations analyst at Ithaka S+R in the Libraries, Scholarly Communication, and Museums program, where she applies her expertise in quantitative research and project management in leading the implementation of national and local surveys. Nicole works closely with all local survey participants to help them secure institutional approvals, customize their questionnaires, maximize their response rates, and receive timely reporting.

Prior to joining Ithaka S+R, Nicole worked for market research firm Clarion Research where she managed multiple customer experience tracking studies within the technology sector, as well as several quantitative studies within the transportation industry. She holds a bachelor’s degree in sociology from Hunter College.