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tag: CCLASSS

Blog Post
May 18, 2020

When Knowledge Breaks

As research, teaching, and learning in higher education drastically changed over the course of a few weeks earlier this term, effectively providing campus communities with relevant—yet continually changing—information has been critical. However, as we have documented in a recent multi-institution service planning initiative, students already were facing substantial challenges with navigating the college landscape prior to the pandemic. A few years ago, LaGuardia Community College developed an online platform to provide students with answers related to college services and…
Playbook
May 18, 2020

Planning, Partnering, and Piloting

A Community College Library Service Innovation Playbook

Service Concept Testing As part of a multi-year student service innovation project, co-led by Northern Virginia Community College and Ithaka S+R, we developed and implemented a new mixed-methods assessment approach: service concept testing.[1] With participation from six additional community college partners and support from the Institute of Museum and Library Services, we designed, evaluated, and piloted a variety of service prototypes. In this playbook, we describe the services generated and piloted as a result of these collaborations and…
Blog Post
March 3, 2020

(Un)attending the #ELI2020Unconference

I was excitedly awaiting my first ELI Annual Meeting on Sunday afternoon when I received the disappointing news that it was called off. Due to growing concerns over COVID-19, the conference organizers made the difficult decision to cancel the meeting. Although an appropriate decision, many presenters, like me, were left with many hours worth of work with no way of presenting it. Personally, I was planning on presenting my poster—…
Blog Post
February 12, 2020

Now Available: Research Toolkit for Developing Services and Assessing Student Needs

Over the past three years, we partnered with a group of seven colleges looking to more effectively support their students by providing new and strengthened services from the library and beyond. Across these colleges, we interviewed dozens of students and later surveyed over 10,000 to examine their goals, challenges, and unmet needs. The project was led by Northern Virginia Community College and Ithaka S+R, with support from the Institute of Museum and Library Services (IMLS)…
Past Event
March 3, 2020

Shaping Up Services: Developing Prototypes for Student Success

Melissa Blankstein at the Educause ELI Annual Meeting

On Tuesday, March 3, Melissa Blankstein is presenting a poster on “Shaping Up Services: Developing Prototypes for Student Success,” at the Educause ELI Annual Meeting in Bellevue, Washington. For more information and to register, please visit the conference website. About the poster What methodologies can higher education institutions employ to develop new services that promote student success? This poster will share a data-driven approach recently implemented across a cohort of colleges: concept testing. Through concept testing, service providers can…
Past Event
February 20, 2020

Student Success Information Interventions: Helping Students Navigate College Services and Resources

Christine Wolff-Eisenberg at DREAM 2020

On Thursday, February 20, Christine Wolff-Eisenberg will be presenting on a panel, “Student Success Information Interventions: Helping Students Navigate College Services and Resources,” at DREAM 2020 in National Harbor, Maryland. Christine will be joined on the panel by Jean Amaral (Borough of Manhattan Community College), Christie Flynn (Pierce College), and Elizabeth Jardine (LaGuardia Community College). For more information and to register, please visit the conference website. About the panel Research recently conducted across seven community colleges has demonstrated the…
Blog Post
November 6, 2019

A Methodology for Testing Service Concepts

New Issue Brief

As academic libraries continue to evolve beyond a focus on collections, their leaders have long recognized the importance of developing new services that add value for learners, instructors, researchers, and other stakeholders. Sometimes, the demand for new services is self-evident, but in other cases the library must develop services speculatively and in a competitive environment. In these cases, planning and assessment tools can be of tremendous value in allowing library leaders to focus their new service initiatives most…
Issue Brief
November 6, 2019

What Do Our Users Need?

An Evidence-Based Approach for Designing New Services

In the face of evolving user needs, many academic libraries are reimagining the services they offer. As instruction moves online, how can libraries best provide support for teaching and learning? As research becomes more reliant on data, computation, and collaboration, where can libraries best add value? As colleges welcome more diverse student populations and greater contingent faculty labor to campus, what is the library’s role? As budgets shrink, how should a library prioritize which resources and services to provide?…
Blog Post
October 24, 2019

How to Survey Community College Students

New Report Now Available

Last month, we published a report based on the findings of a survey of over 10,000 students at seven community colleges. While the project itself is aimed at better understanding the needs, goals, and challenges of students, and assessing demand for a number of services that might support their success, a helpful byproduct of this research is what we have uncovered in administering a survey to this population. Today we are publishing…
Research Report
October 24, 2019

Surveying Community College Students

Strategies for Maximizing Engagement and Increasing Participation

Higher education researchers need to employ effective outreach methods in order to connect with the populations they study. For surveys in particular, low response rates can lead to non-response error, decreasing generalizability and representativeness. To combat these issues, Ithaka S+R has developed and tested a suite of outreach strategies that we have employed over the past two decades in our long-running national faculty survey as well as our local surveys of faculty and students.[1] In fall 2018, we surveyed students…
Blog Post
September 30, 2019

Students Are the Experts

New Report Explores the Needs of Community College Students

How do community college students define their own success? And what services do they think will help them succeed? To find out, we started with a radical idea: students are the experts. Last year, we interviewed dozens of students at seven community colleges on their goals and unmet needs. Today, we release a new report, Student Needs Are Academic Needs, on a…
Research Report
September 30, 2019

Student Needs Are Academic Needs

Community College Libraries and Academic Support for Student Success

The Community College Libraries and Academic Support for Student Success (CCLASSS) project examines student success from the perspective of students themselves, what challenges they face in achieving it, and what services can be developed to effectively support them in their attainment of that success. In fall 2018, we surveyed 10,844 students across seven community colleges to assess the value of and demand for proposed services designed to address students’ expressed goals, challenges, and needs.
Past Event
September 28, 2019

Untapped Resources: Addressing Stigma & Scarcity

Christine Wolff-Eisenberg at #RealCollege

On Saturday, September 28, from 1:30-2:15, Christine Wolff-Eisenberg is speaking on “Untapped Resources: Addressing Stigma & Scarcity” at the #Real College Convening at the Houston Community College West Houston Institute. For more information and to register, please visit the #Real College website.      …
Past Event
November 6, 2019

Community College Success: Student Perspectives & Institutional Practices

Rayane Alamuddin and Christine Wolff-Eisenberg Present at College Board Forum

On Wednesday, November 6, from 4:00-5:15 pm, Rayane Alamuddin and Christine Wolff-Eisenberg will present on “Community College Success: Student Perspectives & Institutional Practices” at the College Board Forum in Washington, DC. They will be joined on the panel by Dr. Braddlee, Dean of Learning & Technology Resources at Northern Virginia Community College, Annandale Campus, and Elizabeth Gonzalez, Director of the METAS Center and Hispanic Serving Institution Initiatives, at San Jose City College. For more information about the Forum and to…
Past Event
June 17, 2019

Christine Wolff-Eisenberg at EBLIP10

In June, Christine Wolff-Eisenberg will be presenting at two sessions during the the EBLIP10 Conference at the University of Strathclyde in Glasgow, Scotland. For more information about the conference, please see the EBLIP website. Monday, 17 June 3:00-4:30pm: Christine and Janet Fletcher are speaking on “Collectively Supporting Faculty: A national study of research and teaching practices and needs.” Libraries are increasingly called upon to provide evidence that their decisions—about the services they offer, the spaces they create, and the…
Blog Post
March 15, 2019

Two New Ithaka S+R Analyst Job Openings

Are you passionate about evidence-based approaches to improving higher education and the arts? Ithaka S+R has two new positions to support our dynamic research on libraries, scholarly communication, and museums. Our work helps these organizations better support scholarship, instruction, community engagement, and student success by empowering them to gather and effectively utilize evidence that supports strong decision-making about strategic direction and service offerings. Our new analyst positions provide unique opportunities to conduct and publish major research…
Blog Post
February 25, 2019

On Being Student-Centered

Reflections on the CCLASSS Project and DREAM 2019

What does it mean for us to be student-centered in our work at Ithaka S+R? In our collaborative research initiative on student success and community college libraries, the Community College Libraries & Academic Support for Student Success (CCLASSS) project, being student-centered means that we have positioned student voices as not only valuable but essential to our work. While our ultimate aim for the CCLASSS project is to design new library…
Past Event
February 25, 2019

Defining Success: Uncovering Community College Student Perspectives

Christine Wolff-Eisenberg at the League for Innovation Conference

Christine Wolff-Eisenberg will join Braddlee from Northern Virginia Community College and Jean Amaral from the Borough of Manhattan Community for a panel discussion on “Defining Success: Uncovering Community College Student Perspectives” at the League for Innovation Conference in New York City. The panel will take place on February 25 at 3:00 pm. Conference registration is now open on the League for Innovation website. About the panel Braddlee, Christine, and Jean will provide an overview of the Community College Libraries…
Blog Post
January 3, 2019

Meet the Surveys Team

The Ithaka S+R surveys team has continued to grow to support our exciting and expanding portfolio of projects, including the US Faculty Survey, US Library Director Survey, Local Surveys program, Community College Libraries & Academic Support for Student Success (CCLASSS) project, and the Community College Academic and Student Services Ecosystem (CCASSE) project. Through these and…
Past Event
February 20, 2019

Christine Wolff-Eisenberg Leads Workshop at Achieving the Dream

Community College Libraries & Academic Support for Student Success

On February 20, Christine Wolff-Eisenberg, along with Jean Amaral (Borough of Manhattan Community College), Dr. Braddlee (Northern Virginia Community College), and Christie Flynn (Pierce College) will lead a workshop at the 15th Annual Achieving the Dream Conference in Long Beach, California. For more information, and to register, please see the conference website. Workshop description Amplifying the Student Voice: Community College Libraries & Academic Support for Student Success To continue evolving in support of their students, community colleges and their academic…