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tag: Library services

Blog Post
November 6, 2019

A Methodology for Testing Service Concepts

New Issue Brief

As academic libraries continue to evolve beyond a focus on collections, their leaders have long recognized the importance of developing new services that add value for learners, instructors, researchers, and other stakeholders. Sometimes, the demand for new services is self-evident, but in other cases the library must develop services speculatively and in a competitive environment. In these cases, planning and assessment tools can be of tremendous value in allowing library leaders to focus their new service initiatives most…
November 6, 2019

What Do Our Users Need?

An Evidence-Based Approach for Designing New Services

In the face of evolving user needs, many academic libraries are reimagining the services they offer. As instruction moves online, how can libraries best provide support for teaching and learning? As research becomes more reliant on data, computation, and collaboration, where can libraries best add value? As colleges welcome more diverse student populations and greater contingent faculty labor to campus, what is the library’s role? As budgets shrink, how should a library prioritize which resources and services to provide?…
Blog Post
September 30, 2019

Students Are the Experts

New Report Explores the Needs of Community College Students

How do community college students define their own success? And what services do they think will help them succeed? To find out, we started with a radical idea: students are the experts. Last year, we interviewed dozens of students at seven community colleges on their goals and unmet needs. Today, we release a new report, Student Needs Are Academic Needs, on a…
Research Report
September 30, 2019

Student Needs Are Academic Needs

Community College Libraries and Academic Support for Student Success

The Community College Libraries and Academic Support for Student Success (CCLASSS) project examines student success from the perspective of students themselves, what challenges they face in achieving it, and what services can be developed to effectively support them in their attainment of that success. In fall 2018, we surveyed 10,844 students across seven community colleges to assess the value of and demand for proposed services designed to address students’ expressed goals, challenges, and needs.
Blog Post
January 24, 2019

A New Issue Brief on Revenue-Generating Library Services

Academic libraries are grappling with how to respond to the the continuing introduction of increasingly more business-like approaches to the academy, such as through the popularity of “responsibility center” approaches to management, and “customer” or “client”-focused approaches to service. For example, while some embrace the concept of “entrepreneurial librarianship” others are taking an anti-capitalist stance through the lens of “critical librarianship.” Undergirding these rhetorical moves are the material challenges that academic libraries, and their institutions, are facing as…
Issue Brief
January 24, 2019

Doing More, With More

Academic Libraries, Digital Services, and Revenue Generation

The axiom to “do more with less” in university research libraries is increasingly untenable, as budgets continue to shrink and demand for novel services continues to rise. The impacts of such existential uncertainties are self-evident and widely discussed in the current literature—staff burnout, lowered morale and increased toxicity, weakened local collections, and limited capacity for ambitious and genuinely innovative work. Like many institutions, the University of Maryland (UMD) Libraries has found itself reinventing many of its services and initiatives to…
Blog Post
November 13, 2018

Community College Student Success Project in the Journal of Academic Librarianship

Preprint Available

Last week, the Journal of Academic Librarianship published an article that I co-authored with Braddlee from Northern Virginia Community College on the Community College Libraries and Academic Support for Student Success (CCLASSS) project. The CCLASSS project is focused on understanding (1) how “student success” can be defined so that it is inclusive both of students’ own needs as well as important policy priorities, and (2) what services colleges and their academic libraries…
Blog Post
October 18, 2018

Universities Are Changing and So Are Their Libraries

New Report from OCLC Research and Ithaka S+R

OCLC Research and Ithaka S+R, both known for exploring the implications for libraries of changes taking place in higher education, joined forces to work on a research project, generously funded by The Andrew W. Mellon Foundation, that examines variations in institutional missions and how those missions affect the services offered to library users. The resulting report, University Futures, Library Futures: Aligning Library Strategies with Institutional Directions, has just been published. Our hope is that both academic administrators and librarians…
Blog Post
September 4, 2018

“The Degree Is Cool, But I’m More About the Knowledge”

How Community College Students Define Student Success

“Student success” has moved to the forefront of the higher education agenda. Success at community colleges — and four-year colleges — has often been defined by the achievement of institutional outcomes, predominantly comprised of various measures of student persistence, achievement, and attainment, including rates of transfer, enrollment in postsecondary education, GPA, retention, time to graduation, graduation, and post-graduation job attainment and compensation. However, these traditional measures of student success have often been derived from higher education institutions, state…
Blog Post
August 30, 2018

Community College Academic and Student Services Ecosystem

Ithaka S+R Launches New Research Project

Thirty-nine percent of all US undergraduate students attend community colleges, with roughly nine million enrolled in public two-year colleges annually. These institutions serve a wide range of students, including underrepresented minorities, veterans, low-income, adult, and first-generation students, as well as underprepared and non-traditional learners. But with only 37.5 percent earning a degree from either a two- or four-year institution within six years of starting…
Research Report
August 13, 2018

Amplifying Student Voices

The Community College Libraries and Academic Support for Student Success Project

The Community College Libraries & Academic Support for Student Success (CCLASSS) project examines student goals, challenges, and needs from the student perspective. Through this project, we aim to provide community colleges and their libraries with strategic intelligence on how to adapt their services to most effectively meet student needs. In spring 2018, we conducted semi-structured interviews with students at seven partner community colleges on student objectives and goals, definitions of success, challenges faced, and coursework practices. Key findings Across…
Blog Post
August 12, 2018

New Report: Supporting Student Success at Community Colleges

What goals are community college students trying to achieve through their education? What challenges are they facing? What services might help them succeed? These questions are at the center of a multi-year research project that Ithaka S+R and Northern Virginia Community College, along with six other community college partners and with support from the Institute of Museum and Library Services (IMLS), are currently undertaking. Today, we’re issuing our first report from the project,…
Blog Post
May 2, 2018

Amplifying the Student Voice

The Community College Libraries & Academic Support for Student Success Project

Borough of Manhattan Community College I have had the opportunity this spring to speak with students about their educational objectives, their academic and information usage practices, and the barriers they face as a part of the first phase of the Community College Libraries & Academic Support for Student Success (CCLASSS) project. Through this project, we and seven other partner colleges, aim to explore (1) how student success can be defined in a way that is inclusive of…
Past Event
May 31, 2018

Engaging Staff in Evidence-Based Approaches to User-Centric Library Services

Danielle Cooper at the CONUL Annual Conference

On Thursday, May 31, Danielle Cooper and Siobhan Dunne, Trinity College Dublin, will speak on “Engaging Staff in Evidence-Based Approaches to User-Centric Library Services” at the CONUL Annual Conference in Galway, Ireland. The talk is part of a session on measuring the impact & effectiveness of library services and will run from 12:15 to 1:25 pm. For more information and to register, please see the conference website.    …
Blog Post
March 16, 2018

The Services Portfolio of an Academic Library: A Framework

Academic libraries have been rethinking their strategic directions and services portfolios. I have argued recently that academic libraries face certain essential transformations, as they move beyond print general collections towards a variety of other roles. In a current project, Ithaka S+R and OCLC Research have been developing a typology of higher education institutions to explore the different ways that libraries are evolving at a service level. An essential…
Past Event
March 11, 2018

Meeting the Needs of Humanities Librarians Roundtable

Danielle Cooper Speaks on Conveying Value to Faculty, Students, and Researchers

On Sunday, March 11, Danielle Cooper will take part in the “Meeting the Needs of Humanities Librarians Roundtable” in Washington, DC. The roundtable is part of the National Humanities Alliance (NHA) Annual Meeting and Humanities Advocacy Day. Danielle, Katherine Dohe, Digital Programs & Initiatives Manager at the Universities Libraries of the University of Maryland, and Melissa Jones, English & Humanities Librarian at Georgetown University, are speaking on “Conveying Value to Faculty, Students, and Researchers.” The panel, sponsored by NFAIS, takes place…
Blog Post
October 11, 2017

Leveraging Qualitative Research in the User-Centered Library

Boldly proclaiming that “the Library’s starting point will be from the perspective of users and audiences,” Trinity College Dublin Library’s strategic plan focuses on fostering user-centered approaches to service.  The plan recognizes that an evidence-based approach to understanding patrons’ needs through research is essential to effective service innovation. The library is also committed to promoting a user-centered library culture throughout the library. In support of these strategic goals, I recently delivered a workshop on qualitative research methods for those…
Blog Post
September 7, 2017

Community College Library Support for Student Success

Ithaka S+R and Northern Virginia Community College Launch New Research Project

Ithaka S+R regularly and extensively studies the perspectives, practices, and needs of faculty and students at four year colleges and universities to inform future roles for the academic library. Today, we are excited to announce that we will be expanding this work over the next 18 months to partner with seven community colleges in assessing and improving library support of student success within a community college context. We are grateful to the Institute of Museum and Library Services…
Blog Post
January 19, 2017

LYRASIS and its Inclusive Leadership Model

Before being named CEO of LYRASIS, Robert Miller was the General Manager of Digital Libraries at the Internet Archive, where he oversaw the scanning of millions of books in both the United States and in a host of other countries. It is my opinion that librarianship was a contagious disease that infected him. He simply fell in love with the mission of libraries, so it was no surprise when I learned that Robert had been tapped to lead LYRASIS…
Blog Post
July 14, 2016

Libraries’ Role in Global Education

Nearly any conversation about higher education includes the need for global engagement. Some universities have addressed this by building international campuses; others have recruited heavily to bring international students to their American campuses. All have focused on adding global perspectives to the curriculum. How are university libraries assisting in these globalization efforts? Anne Kenney and Xin Li of Cornell University Libraries in their issue brief “Rethinking Research Libraries in the Era of Global Universities” look at the kinds of services…