tag: Market share

Like all businesses and service providers, libraries compete, explicitly or implicitly, with other entities for market share. At the heart of this idea is that library leaders should care about the share of user needs they are fulfilling, even if the language of business is not always the most comfortable for them.  Take content delivery–to what extent do users turn to Amazon over the library for books, and how is this changing with the development of ebooks? If we see…

This week’s CNI meeting featured a variety of thought-provoking sessions on the digital issues facing academic libraries today, including privacy and preservation. I facilitated a session on Monday afternoon on discovery, using my recent issue brief on the topic to ask the question, “What Role(s) Should the Library Play in Support of Discovery?” While participants shared mixed views about the value of indexed discovery services at their institutions, with some expressing the sense of their real value especially…