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tag: Reference

Blog Post
October 1, 2015

Reflecting on Reference and Other Library User Support Services

Academic libraries have provided user support services through a variety of modalities. The circulation desk would work on access issues for the print general collection, the interlibrary loan office would obtain needed materials outside the collection, reference librarians would help with research questions, liaisons would provide more proactive services on an academic department basis, and a variety of librarians would provide various types of instruction. Academic libraries have typically taken a variety of steps to rethink each of these service…