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tag: Service development

Blog Post
May 18, 2020

When Knowledge Breaks

As research, teaching, and learning in higher education drastically changed over the course of a few weeks earlier this term, effectively providing campus communities with relevant—yet continually changing—information has been critical. However, as we have documented in a recent multi-institution service planning initiative, students already were facing substantial challenges with navigating the college landscape prior to the pandemic. A few years ago, LaGuardia Community College developed an online platform to provide students with answers related to college services and…
Blog Post
March 3, 2020

(Un)attending the #ELI2020Unconference

I was excitedly awaiting my first ELI Annual Meeting on Sunday afternoon when I received the disappointing news that it was called off. Due to growing concerns over COVID-19, the conference organizers made the difficult decision to cancel the meeting. Although an appropriate decision, many presenters, like me, were left with many hours worth of work with no way of presenting it. Personally, I was planning on presenting my poster—…