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tag: Service quality

Blog Post
February 28, 2019

Landscape of Library Service Quality Tools

During the course of the past year, I have had a chance to speak with many assessment librarians, library deans, and others in academic libraries about the types of tools they are using, or considering, for their planning and assessment projects. We typically connect because they have fielded, or are thinking about fielding, one or more of the Ithaka S+R Local Surveys, which primarily focus on the ways in which students and faculty…