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tag: Student services

Blog Post
September 23, 2020

A Letter to College Administrators

Considerations for Virtual Learning

Kimmy Cacciato graduated from The College of New Jersey with a major in Deaf/Hard of Hearing Education – Mathematics Teaching. This fall, she returned to TCNJ to pursue an MAT in Deaf/Hard of Hearing Education. She is currently serving as a student advisor to Ithaka S+R’s Holistic Metrics of Student Success project. Dear College Administrators, As a senior I thought I had it all figured out. But then COVID-19 hit, and the game changed. As we all experienced, there…
Blog Post
April 22, 2020

Student Experiences During COVID-19

Actionable Insights Driving Institutional Support for Students

Update April 29, 2020: we are also offering a COVID-19 faculty survey for implementation in May and June. Last week, we began launching our COVID-19 student surveys as part of an initiative to address the pressing needs of the community as colleges and universities have pivoted to online instruction. The survey covers several key topics, including the effectiveness of course formats, the resources students are using, institutional communications, general wellness,…
Blog Post
February 12, 2020

Now Available: Research Toolkit for Developing Services and Assessing Student Needs

Over the past three years, we partnered with a group of seven colleges looking to more effectively support their students by providing new and strengthened services from the library and beyond. Across these colleges, we interviewed dozens of students and later surveyed over 10,000 to examine their goals, challenges, and unmet needs. The project was led by Northern Virginia Community College and Ithaka S+R, with support from the Institute of Museum and Library Services (IMLS)…
Blog Post
February 11, 2020

The Case for Academic Libraries and “College Fluency”

Students struggle with a variety of challenges outside of the classroom that affect their academic success–balancing family, household, work, and school responsibilities, having enough money to pay for courses and basic needs, and navigating college resources and services. When presented via survey with a series of possible interventions to address these needs, students expressed great interest in having more support in navigating information related to the college experience, as described in this service…
Past Event
March 3, 2020

Shaping Up Services: Developing Prototypes for Student Success

Melissa Blankstein at the Educause ELI Annual Meeting

On Tuesday, March 3, Melissa Blankstein is presenting a poster on “Shaping Up Services: Developing Prototypes for Student Success,” at the Educause ELI Annual Meeting in Bellevue, Washington. For more information and to register, please visit the conference website. About the poster What methodologies can higher education institutions employ to develop new services that promote student success? This poster will share a data-driven approach recently implemented across a cohort of colleges: concept testing. Through concept testing, service providers can…
Blog Post
December 5, 2019

Making the CCASSE for Support Services

When we interviewed dozens of community college students about their challenges and unmet needs, many reported struggling with navigating college resources. When we subsequently heard from over 10,000 students via survey about the services they need to achieve their vision of success, the overwhelming majority responded positively to a service centered around helping students navigate these resources.  Last year, we embarked on the…
Research Report
December 5, 2019

Organizing Support for Success

Community College Academic and Student Support Ecosystems

The Community College Academic and Student Support Ecosystems (CCASSE) project examines how academic and student support services at not-for-profit associate-degree granting colleges are organized, funded, and staffed, and how these services can most effectively advance student success. In spring 2019, we surveyed 249 chief academic and student affairs officers at community colleges across the United States on success measures, services offered, resource challenges and constraints, and vision for future service provision.