Blog

As research, teaching, and learning in higher education drastically changed over the course of a few weeks earlier this term, effectively providing campus communities with relevant—yet continually changing—information has been critical. However, as we have documented in a recent multi-institution service planning initiative, students already were facing substantial challenges with navigating the college landscape prior to the pandemic. A few years ago, LaGuardia Community College developed an online platform to provide students with answers related to college services and…