Publications

This playbook is designed to help institutions think about the key strategies and concrete next steps to engage and support adult learners from pre-enrollment through credential completion. It is organized around four areas of impact in the adult learner re-enrollment journey, which guided the year-long Pennsylvania Adult Learner Re-Engagement Community of Practice. Over 50 institutions were represented in the community of practice, including public and private four-year colleges, community colleges, occupational training providers, and more.

Ithaka S+R and Kentucky CPE worked together to understand how administrative holds and unpaid balances affect institutions and adults with come credit, no credential. This reportsummarizes our key findings and offers potential solutions for institutions and states across the country, using examples from Kentucky. Part one covers administrative holds, part two focuses on past due balances, and part three discusses how institutions can adjust to the changing landscape of administrative holds.