May 18, 2020
A Community College Library Service Innovation Playbook
Service Concept Testing As part of a multi-year student service innovation project, co-led by Northern Virginia Community College and Ithaka S+R, we developed and implemented a new mixed-methods assessment approach: service concept testing. With participation from six additional community college partners and support from the Institute of Museum and Library Services, we designed, evaluated, and piloted a variety of service prototypes. In this playbook, we describe the services generated and piloted as a result of these collaborations and…
October 17, 2019
How to Develop a Successful Collaborative Network in and around Higher Education
Recognizing that solutions to today’s complex problems go beyond the boundaries of a single organization or institution, some postsecondary education leaders and training providers are turning to a more focused and deeper level of collaboration to drive both individual and broader systemic change with potential for far-reaching social impact.