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Case Study
July 20, 2020


A Soft Skills Training and Assessment Program for Opportunity Youth

Skills-based training and assessment technologies promise to democratize the hiring process. By automatically evaluating whether candidates possess the necessary competencies to succeed in the role to which they are applying, these tools can help eliminate human bias, diversify the talent pool, and reskill our workforce—especially appealing given that the World Economic Forum estimates a need to reskill more than one billion people in the next ten years. They are also well-suited for empowering younger learners and job candidates who are…
Case Study
March 13, 2020

Duke Kunshan University

A Case Study of Implementing Online Learning in Two Weeks

The rapid spread of COVID-19 has led a large number of residential, primarily face-to-face American colleges and universities to shift to remote courses for indefinite periods of time. This is a major disruption to normal activities, with pedagogical, social, and economic consequences. It is also a significant organizational and change-management challenge, with a short timeline and no safety net. Duke Kunshan University in Kunshan, China was one of the first US-affiliated institutions that had to deal with this, given the…
Case Study
January 23, 2020

Internship Program Evaluation

Brooklyn Museum and Citi Foundation

Citigroup and the Citi Foundation have supported two years of paid internships through the Brooklyn Museum’s education department. The $125,000 grant is part of the foundation’s “Pathways to Progress” initiative. In 2017, Citi Foundation committed $100 million to this global effort to support pathways into careers for emerging professionals. The funding allowed the Brooklyn Museum to hire twenty interns, ten for the summer of 2018 and ten for the summer of 2019. The goal for this funding was to provide…
Case Study
November 21, 2019

Bard High School Early College

A Case Study

A rigorous liberal arts undergraduate experience has long been the benchmark for higher education in America. Broad-based, with areas of depth, and many opportunities for rich discussion, application, and writing, the liberal arts experience cultivates human potential, prepares students for the start of their career, and readies them for lifelong learning and for adapting to new circumstances. As automation extends throughout our economy, the human skills developed through the liberal arts will only become more important.
Case Study
September 20, 2018

Free for All: Contemporary Arts Museum Houston

Upon its founding in 1948, the Contemporary Arts Museum Houston (CAMH) was the first museum devoted to contemporary art in the region. Since its inception, this 16,000 square foot gallery, located between the Museum of Fine Arts, Houston (MFAH) and Rice University, has responded to its rich environmental context. Houston has long been known for its remarkably diverse population, as well as its contributions to civil liberties, from Smith vs. Allwright in 1944, which ended the common practice of “white…
Case Study
September 20, 2018

Becoming a Public Square: Detroit Institute of Arts

Detroit Institute of Arts Facade, Courtesy of the Detroit Institute of Arts Located in midtown Detroit’s cultural center, the Detroit Institute of Arts (DIA) is one of the largest encyclopedic museums in the country, housing nearly 66,000 works of art. From the outside, described by many of its staff as looking like a castle on a hill, one would not guess at the museum’s turbulent history, stemming from a complex relationship with the city of Detroit. Today,…
Case Study
June 7, 2018

At Fifty, Remodeling for Equity

MCA Chicago

The Museum of Contemporary Art Chicago (MCA Chicago) occupies a premier location in Chicago’s downtown. Situated in the city’s historic Gold Coast, one of the most affluent neighborhoods in the country, the museum is buffered by two public parks, which grant it a view of Lake Michigan.[1] It is the largest contemporary arts museum in the country, with around 140 full-time and 200 part-time staff, and almost 3,000 works in its permanent collection. In 2017, MCA Chicago celebrated…
Case Study
June 7, 2018

Small but Mighty: Spelman College Museum

Spelman College Museum of Fine Art is located on the serene campus of a prominent Historically Black College and University (HBCU) in Atlanta, Georgia. A women’s institution located in the Atlanta University Center, which also includes Clark Atlanta University, Morehouse College, and the Morehouse School of Medicine, Spelman College is ranked as the top HBCU in the nation by U.S. News & World Report.[1] The museum fits neatly within the scope of its host institution; its mission is…
Case Study
January 23, 2018

Reflecting Los Angeles, Decentralized and Global

Los Angeles County Museum of Art

The Los Angeles County Museum of Art is distinguishable from other US encyclopedic museums in three aspects: it is the largest North American art museum west of the Mississippi; it is the youngest encyclopedic museum in the United States; and it is situated in one of the most ethnically diverse metropolises in the world. These characteristics interact in a number of meaningful ways under the museum’s current leadership, allowing its local and global ambitions to complement one another. LACMA is…
Case Study
January 23, 2018

Pipelines and Inroads

The Andy Warhol Museum

Front façade of The Andy Warhol Museum. Photo by Abby Warhola. The Andy Warhol Museum fits within a simple narrative at first glance—the largest single-artist museum in North America devoted to presenting and circulating globally the most complete collection of Warhol’s work. In fact, Andy Warhol’s legacy lends itself to the plurality of narratives and identities embodied in the museum. For many of the museum’s visitors, the seven-story prewar industrial building has become a place of pilgrimage, a destination…
Case Study
January 23, 2018

“I Recommend Dancing”

Brooklyn Museum’s History of Inclusion and Moment of Transition

Brooklyn Museum Façade Photo by Brittney Najar The Brooklyn Museum has pursued a number of unconventional directions to address its community’s current and emerging needs. It practices a contemporary approach to its encyclopedic collection, allowing intersectional feminist theory and critical race theory, for instance, to inform and problematize ancient works. It has opted for accessibility rather than grandeur in its facade. Many Brooklyn residents are introduced to it through its crowded Saturday night parties, rather than its substantial collections of…
Case Study
January 23, 2018

An Engine for Diversity

Studio Museum in Harlem

The Studio Museum in Harlem is a contemporary, culturally specific, artist-centric museum located in New York City that has played a singular role in defining and promoting the art of African Americans and the African diaspora. The museum has contributed substantially in bringing this art into the canon and equally in providing opportunities for African Americans to gain access to the cultural sector, especially for artists and curators. Through its collections, program, and employees, the Studio Museum’s impact has come…
Case Study
October 20, 2016

Institutional Transformation for Student Success

Lessons Learned from Ithaka S+R’s Case Studies

Over the past decade, U.S. colleges and universities have faced increasing pressure from funders, policymakers, and advocates to improve degree completion rates and demonstrate their value to students.[1] At the same time, researchers have produced substantial evidence about the efficacy of a number of structural and pedagogical changes institutions can make to help students succeed. These changes include remedial course redesign, proactive advising and coaching, active learning pedagogies incorporating technology, and streamlined pathways through institutions.[2] Yet…
Case Study
October 6, 2016

Engineering Learning at Kaplan University

Facilitated by growth in the availability of data about learners, scholars in cognitive science, psychology, computer science, and other disciplines have developed sophisticated insights about how people learn and succeed in academic contexts.[1] Yet, growth in the field of “learning science” has far outpaced higher education institutions’ efforts to apply its insights to their students’ experience. Leaders at Kaplan, Inc.,[2] a company serving over a million learners in various programs, believe that a practical corollary to…
Case Study
June 9, 2016

Serving the Adult Student at University of Maryland University College

Conventional conceptualizations of the “typical” college student as an eighteen-year old, full-time, residential student poorly match reality. Roughly 70 percent of today’s college students are “nontraditional students,” meaning that they are over the age of 24, commute to campus, work part or full-time, are financially independent, or have children. Some enter college with only a GED, while others are reentry students with an assemblage of credits from various institutions. Many of these students are low-income, the first in their families…
Case Study
April 28, 2016

Broad-Based and Targeted

Florida State University’s Efforts to Retain Every Student

Over the past twenty years, Florida State University (FSU) has recorded one of the largest increases in six-year graduation rates in the nation—increasing from 63.2 percent for the 1988 entering cohort to 79.1 percent for the 2008 entering cohort. This improvement in outcomes has occurred with only a modest increase in students’ entering credentials—for example, the average SAT score of entering students has slightly increased during the time period. Instead of selecting its way to better outcomes, FSU has focused…
Case Study
February 4, 2016

Student Success by Design

CUNY’s Guttman Community College

A growing number of American community colleges are redesigning their curricula, advising services, faculty development programs, and relationships with four year institutions in order to help more students succeed. In most cases, reforms take place within existing operating structures, as gradual processes of cultural and institutional change. A response to dismal persistence and completion rates at community colleges, Guttman was designed, from its inception, to incorporate research-based practices for helping first-generation and low-income students at community colleges succeed. At Stella…
Case Study
November 4, 2015

Leveraging Technology for the Liberal Arts

The Council of Independent Colleges Consortium for Online Humanities Instruction

The Council of Independent Colleges (CIC), created in 1956, is a membership organization of nearly 700 independent, non-profit colleges and universities. The organization exists to support college and university leadership, advance institutional excellence, and enhance public understanding of private higher education’s contributions to society. To achieve these goals, CIC hosts and develops programs, seminars, and conferences that help institutions improve the quality of education, administrative and financial performance, and institutional visibility. Economic pressures have forced presidents of independent colleges to…
Case Study
October 29, 2015

Collaborating for Student Success at Valencia College

In recent years, a promising conversation about change at community colleges has emerged. Employing the language of redesign and reinvention, this conversation emphasizes comprehensive, broad-sweeping reform, and calls for a reorientation of community college missions around student learning and student success. Though it is hard to disagree that improving student outcomes is desirable, the traditional enrollment and funding models for community colleges make a true institutional “reset” difficult. Understanding how institutions have successfully gone about redesigning their operations and culture…
Case Study
September 10, 2015

Reshaping System Culture at the North Carolina Community College System

With 58 schools that enroll more than 800,000 students annually, the North Carolina Community College System (NCCCS) is the third largest system of higher education in the nation.[1] In 2010, NCCCS embarked on SuccessNC, a strategic initiative focused on sharing best practices, developing performance-based student success metrics, and testing system-wide policies to improve student access and success across all NCCCS schools. The SuccessNC initiative states that its ultimate target is increasing “the percentage of students who transfer, complete…