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Academic libraries build collections in the context of their parent institutions—primarily to support the institution’s research, teaching, and learning mission. They also build collections that document and preserve the cultural and scientific heritage of our society to represent a wide range of perspectives. In these efforts, universities and their libraries are developing approaches that address calls for greater diversity, equity, and inclusion (DEI) with a focus on creating space for and the perspectives of historically marginalized groups.

Service Concept Testing As part of a multi-year student service innovation project, co-led by Northern Virginia Community College and Ithaka S+R, we developed and implemented a new mixed-methods assessment approach: service concept testing.[1] With participation from six additional community college partners and support from the Institute of Museum and Library Services, we designed, evaluated, and piloted a variety of service prototypes. In this playbook, we describe the services generated and piloted as a result of these collaborations and…

Recognizing that solutions to today’s complex problems go beyond the boundaries of a single organization or institution, some postsecondary education leaders and training providers are turning to a more focused and deeper level of collaboration to drive both individual and broader systemic change with potential for far-reaching social impact.